Refund Policy

At Mesa Cabinet & Flooring LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help.
 

1. Return Window
 

• Returns are accepted within 14 days of delivery date

• Items must be returned in their original condition and packaging

• A receipt or proof of purchase is required
   

2. Eligibility for Returns
 

To be eligible for a return, your item must be:

• Unused and in the same condition you received it

• In the original packaging

• Accompanied by a receipt or proof of purchase
   

3. Non-Returnable Items
 

The following items cannot be returned:

• Custom orders — items made to your specifications (unless defective)

• Clearance or final sale items

• Damaged due to improper installation or misuse

• Items returned more than 14 days after delivery
   

4. Return Process
 

To start a return, please contact us at:

📧 mesacabinetflooring@gmail.com
📞 (602) 702-3268

Please provide the following information:

• Order number

• Item(s) you wish to return

• Reason for return

• Photo evidence (if the product is defective or damaged)

Once approved, we will provide return shipping instructions.
 

5. Refunds Process
 

• Refunds are issued once your return is received and inspected

• If approved, your refund will be processed within 5-7 business days

• Refunds are credited back to your original payment method (credit card or cash)

• Please allow additional time for your bank or credit card provider to process the refund
   

6. Shipping Costs
 

• Customers are responsible for paying return shipping costs unless:

  • The product is defective or damaged

  • The wrong item was sent

• Shipping costs are non-refundable
   

7. Defective or Damaged Products
 

If you receive a product that is defective or damaged upon arrival:

• Please contact us within 7 days of delivery

• Provide photos clearly showing the defect or damage

• We will arrange for a repair, replacement, or full refund at no cost to you

Important: Products damaged due to improper installation, misuse, or normal wear and tear are not covered under this policy.
 

8. Warranty Claims
 

For warranty claims, please contact us directly. We will assess the issue and determine the appropriate remedy—repair, replacement, or refund.
 

9. Arizona State Law Compliance
 

Under Arizona Revised Statutes § 44-1535, we are required to clearly disclose our refund process, including:

• Whether the total amount paid may be refunded

• The time frame for a refund

We are committed to full compliance with Arizona consumer protection laws.
 

10. EU & UK Customers (if applicable)
 

If you are a resident of the European Union or the United Kingdom:

• You have the right to withdraw from your purchase within 14 days of receiving your order

• You are entitled to a full refund for any faulty, defective, or misdescribed items

• Products are covered by a 2-year guarantee under EU law
   

11. Contact Us
 

If you have any questions about our Refund & Return Policy, please contact us:

Mesa Cabinet & Flooring LLC
2225 W Main St, Mesa, AZ 85201
Email: mesacabinetflooring@gmail.com
Phone: (602) 702-3268
Fax: (602) 702-3169